Trading Garage Pty Ltd (ABN 46 645 346 434)
We recognise the importance of your privacy, and that you have a right to control how your personal information is collected and used.
1. Collection of personal information
1.1 We collect personal information from users (including both buyers and sellers using the platform), contractors, those who access our site and other individuals for various business and other purposes further listed in section 2.2 below. In this section, we explain the types of personal information which we usually collect as well as how we collect this information.
1.2 The types of personal information we will collect from you will depend on the circumstances in which that information is collected. It may include:
- contact details (e.g. your name, address, email and phone details);
- proof of ownership or registration details of any listed vehicles;
- information on prior dealings with us or our related bodies corporate;
- age and information on personal lifestyle preferences;
- financial information and details, including bank account details; and
- statistical information regarding the use of the our websites, including website users’ IP addresses and the dates and times of visits.
1.3 We usually collect personal information through:
- our interactions with you;
- our websites and platform;
- use of social media
- third party service providers;
- requests for newsletters, brochures, to join a mailing list or to be contacted for further information about our products or services;
- provision of customer service and support; and
- responses to surveys or research conducted by us or on our behalf.
1.4 If you do not provide us with the information we request, we may not be able to fulfil the applicable purpose of collection, such as to provide access or functionality through our website or platform, or supply services to you.
1.5 Where practicable, we will collect personal information directly from you. If we receive information about you from someone else (for example from someone who supplies goods or services to us), we will take reasonable steps to ensure you are aware that we have collected personal information about you and the circumstances of the collection.
2. Use and disclosure of personal information
2.2 Our main purposes for collecting, holding, using and disclosing personal information are the following:
- to provide users access to our platform and websites;
- to facilitate communication and transactions between two users
- to respond to enquiries from existing or prospective users seeking information about our platform, website or services;
- to provide our newsletter and other related material;
- to enforce agreements between you and us;
- to undertake research and surveys and analyse statistical information; and
- to comply with legislative and our policy requirements.
2.3 We generally explain at the time we collect personal information how we will use or disclose that information. We will only use or disclose personal information for a purpose other than for which it was collected or a related purpose if you have consented to such different use or disclosure or such use or disclosure is otherwise allowed by the Privacy Laws.
2.4 In carrying out our business, it may be necessary to share information about you with and between our related bodies corporate and organisations that provide services to us. We would not otherwise routinely disclose personal information to another organisation unless:
- it is required to provide our services to you;
- required by law;
- we believe it is necessary to provide you with a product or service which you have requested;
- it is necessary to protect the rights, property or personal safety of any of our customers, any member of the public or our interests;
- the assets and operations of our business are transferred to another party as a going concern; or
- to the extent not already covered above, you have provided your consent.
3. Service providers
3.1 Like most organisations, we use a range of service providers to help us maximise the quality and efficiency of our services and our business operations. This means that individuals and organisations outside of our organisation, such as organisations which facilitate the financial transaction, as well as our web hosting providers and mail houses, will sometimes have access to personal information held by us and may use it on behalf of us. We require our service providers to adhere to strict privacy guidelines and not to keep this information or use it for any unauthorised purposes.
4. Disclosure of information outside the jurisdiction of collection
4.1 We may disclose personal information outside of the jurisdiction from which it was collected. In the conduct of our business, we transfer to, hold or access information personal information from various countries outside Australia or the country in which your information was collected. The Privacy Laws of those countries may not provide the same level of protection as the Privacy Laws in Australia or the country in which your information was collected. However, this does not change our commitments to safeguard your privacy and we will comply with all applicable laws relating to the cross-border data disclosure.
5. Direct marketing
5.1 Like most businesses marketing is important to our business’ success. We therefore, from time to time, send marketing materials to current or prospective customers or specifiers. We only do so in accordance with applicable laws or with your prior consent.
5.2 If you are receiving promotional information from us and do not wish to receive this information any longer, please contact us direct using the details listed below and ask to be removed from our mailing lists, or use the unsubscribe facilities included in our marketing communications.
6. Links to other websites
7. Employee information
8. Accessing and correcting the information we keep about you
8.1 If at any time you want to know exactly what personal information we hold about you, you are welcome to request access to your record by contacting us.
8.2 If at any time you wish to change personal information that we hold about you because it is inaccurate or out of date, please contact us and we will amend this record. If you wish to have your personal information deleted, please let us know in the same manner as referred to above and we will take all reasonable steps to delete it unless we need to keep it for legal reasons.
9. How we hold and secure your personal information
9.1 We may hold personal information we have collected in paper and/or electronic form. We will endeavour to take all reasonable steps to keep secure any information which we hold about you, and to keep this information accurate, up to date and complete. We require our employees and data processors to respect the confidentiality of any personal information held by us.
10. Retention of information
10.1 When we no longer need to use your information, we will take steps to properly de-identify or destroy it.
11.1 Cookies are small text files or pieces of information that are stored on your computer or mobile device (such as a smartphone or table) when you visit our websites. A cookie will usually contain the name of the website from which the cookie has come from, the “lifetime” of the cookie (i.e. how long the cookie will remain on your device), and a value, which is usually a randomly generated unique number.
11.4 Some of the pages you visit on the website may also collect information through the use of pixel tags (also called clear gifs) that may be shared with third parties which directly support our promotional activities and website development. For example, website usage information about visitors to our websites may be shared with our third party advertising agency to better target Internet banner advertisements on our websites. The information collected through the use of these pixel tags is not, however, personally identifiable, although it could be linked to your personal information.
12. What types of cookies do we use?
12.1 Two types of cookies may be used on the websites, which are called “session cookies” and “persistent cookies”. Session cookies are temporary cookies that remain on your device until you leave the website. A persistent cookie remains on your device for much longer or until you manually delete it (how long the cookie remains on your device will depend on the duration or “lifetime” of the specific cookie.)
12.2 We also use a number of suppliers that may also set cookies on your device on our behalf when you visit our websites to allow them to deliver the services they are providing. If you would like more information about these cookies, as well as information about how to opt-out of receiving such cookies, please see their privacy policies.
13. Cookie management
13.1 Although most internet browsers are initially set up to automatically accept cookies, most internet browsers allow you to change the settings to block cookies or to alert you when cookies are being sent to your device.
13.2 In addition to the options provided above, you may refuse, accept or remove cookies from the website at any time by activating or accessing the setting on your browser. Information about the procedure to follow in order to enable, disable or remove cookies can be found on your Internet browser provider’s website via your help screen.
13.3 You may wish to refer to http://www.allaboutcookies.org/manage-cookies/index.html for information on commonly used browsers. Please be aware that if cookies are disabled or removed, not all features of the website may operate as intended, for example you may not be able to visit certain areas of our website or you may not receive personalised information when you visit the website.
13.4 If you use different devices to view and access the websites (e.g. your computer, smartphone, tablet etc.) you will need to ensure that each browser on each device is adjusted to suit your cookie preferences.
13.5 If you want to clean out all cookies left behind by the websites you have visited, here are links where you can download three programs that clean out tracking cookies:
14. Contacting Us
14.1 If you have any concerns or complaints about how we handle your personal information, or if you have any questions about this policy, please contact us at [email protected]
14.2 In most cases we will ask that you put your request in writing to us. We will investigate your complaint and will use reasonable endeavours to respond to you in writing within 30 days of receiving the written complaint. If we fail to respond to your complaint within 30 days of receiving it in writing or if you are dissatisfied with the response that you receive from us, you may have the right, depending on the jurisdiction, to make a complaint to the applicable regulator.
15. Future changes
Last updated: 7/12/2020